Terms and Conditions

Last Modified:

March 27, 2024, at 4:45 PM

Thank you for considering Max Air HVAC for your heating, ventilation, and air conditioning needs. Please carefully read and understand the following terms and conditions governing our services. By using our website or availing our services, you agree to comply with these terms.

1. Services Offered:

Max Air HVAC provides an array of heating, ventilation (indoor air quality), and air conditioning services, including installation, replacement, conversion, repair, and maintenance.
All services are subject to the terms outlined in the service agreement between Max Air HVAC and the customer.

2. Services Not Offered:

New construction bidding or estimating based on the architectural plans unless the construction is at the stage ready for the HVAC system installation.
Radiant heating or cooling services.
Portable equipment services.
Services of the equipment installed on mobile units such as RVs, cars, trailers, etc.
Service of the patio heaters.
Service of commercial HVAC equipment with a capacity higher than 10 tons.
Sale of parts, equipment, or materials to the public, outside of the service.

3. Contact Information:

Company Name: Max Air HVAC

Address: 1145 Industrial Ave, Suite A, Escondido, CA 92029

Phone Number: 888-760-2021

Email Address: info@maxairsocal.com

4. Service Appointment:

Service appointments are scheduled based on availability and are subject to change in case of emergencies or unforeseen circumstances.
Existing customers have the priority over the new customers.
Max Air HVAC reserves the right to refuse services to anyone without explanation.

5. Pricing and Payments:

Pricing for services is outlined in the service agreement.
Payments are due upon completion of services unless otherwise specified in writing.
All estimates expire after 90 days and are subject to a price change.
The customer is responsible for returned check fees.
Max Air HVAC generally does not collect the deposits to schedule the service. Big and multi-stage projects are subject to prorated payments after completion of each stage.
Upfront payment may be required for special order items such as coastal coatings applications and custom-made parts.

6. Cancellation and Rescheduling:

Cancellation or rescheduling of service appointments should be communicated at least 24 hours in advance.

7. Warranty and Guarantees:

Max Air HVAC provides warranties on parts and services as specified in the service agreement.

Guarantees are subject to proper use and maintenance of HVAC systems.

8. Customer Responsibilities:

Customers are responsible for providing unobstructed access to their HVAC systems during the service.
Unless the customer has signed up for a preventative maintenance service plan, the routine maintenance of the HVAC equipment is the customer's responsibility.
The customer is responsible for being present at the beginning and end of the service to provide signatures and render the payment unless agreed otherwise in writing.
The customer is responsible for being present at the service address during the arrival window hours unless agreed otherwise in writing.

9. Privacy Policy:

Customer information is handled per Max Air HVAC's Privacy Policy at https://www.maxairsocal.com/privacy-policy

10. Intellectual Property:

All content on the Max Air HVAC website, including text, images, and logos, is the property of Max Air HVAC and may not be used without permission.

11. Dispute Resolution:

Any disputes arising from the services provided by Max Air HVAC will be resolved through arbitration in accordance with the laws of the state of California.

12. Changes to Terms and Conditions:

Max Air HVAC reserves the right to update these terms and conditions without notifying the customers. The latest update date will be recorded in the top portion of the page.

If you have any questions or concerns about these terms and conditions, please get in touch with us at the provided email address or phone number.

Thank you for choosing Max Air HVAC.