Privacy Policy

Privacy Policy
Last Updated: 23rd April, 2026

Max Air HVAC, and/or the legal entity operating this website (“Max Air,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us through our website, forms, calls, text messages, scheduling tools, financing links, and other interactions.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request service, submit a form, contact us, or otherwise interact with us online or offline.

1. Contact Information

Max Air HVAC
1145 Industrial Ave, Suite A
Escondido, CA 92029
Phone: (760) 437-6162
Email: info@maxairsocal.com

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you contact us or submit a form, we may collect:

Full name
Email address
Phone number
Service address or project location
Preferred appointment time
Details about your HVAC issue, service request, financing interest, or project
Any other information you choose to provide in a message or form

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

IP address
Browser type
Device type
Operating system
Pages viewed
Referral source
Date/time of visit
Clickstream and interaction data
Cookie and similar technology data

C. Information from Third Parties

We may receive information from third-party services we use to operate our business and website, including:

Scheduling or customer portal providers
Analytics providers
Advertising platforms
CRM and communications tools
Financing partners
Review platforms
Social media platforms

3. How We Use Your Information

We may use your information to:

Respond to inquiries and service requests
Schedule appointments and coordinate visits
Provide estimates, proposals, or follow-up communications
Process or support service inquiries and customer support
Send appointment confirmations, reminders, and service-related updates
Communicate about financing options or direct you to financing resources
Improve our website, services, and customer experience
Analyze website performance and marketing effectiveness
Maintain records of customer interactions
Detect, investigate, or prevent fraud, abuse, or security incidents
Comply with legal obligations and enforce our policies

4. Calls, Text Messages, and Email Communications

By submitting your contact information through our website or contacting us directly, you agree that we may contact you regarding your inquiry, appointment, estimate, or services by phone, email, or text message, including by automated or prerecorded means where permitted by law.

You are not required to consent to marketing texts or calls as a condition of purchase.

You may:

unsubscribe from marketing emails by using the unsubscribe link in the message, or
opt out of marketing text messages by replying STOP, or
request that we stop contacting you for marketing purposes by contacting us directly.

We may still send non-marketing communications related to an active request, appointment, transaction, or service relationship.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

remember preferences,
understand website usage,
improve site performance,
measure campaign performance, and
support advertising and remarketing.

You can manage cookies through your browser settings. Please note that disabling some cookies may affect site functionality.

6. How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers and partners as reasonably necessary to operate our business, including:

website hosting and site management providers,
customer scheduling and service software providers,
analytics and ad performance providers,
email and communication vendors,
financing and payment-related partners,
call tracking or form processing vendors,
legal, accounting, and security providers.

We may also disclose information:

if required by law, subpoena, court order, or legal process,
to protect our rights, customers, staff, or property,
in connection with a business transfer, merger, sale, or reorganization,
with your direction or consent.

7. Third-Party Links and Services

Our website may link to third-party websites, portals, or services, including financing tools, scheduling systems, customer login portals, social media platforms, and manufacturer resources. Those third parties have their own privacy practices, and we are not responsible for their content, terms, or privacy policies.

We encourage you to review the privacy policies of any third-party site you visit.

8. Financing and Third-Party Applications

If you choose to explore financing or pre-approval options through a third-party financing provider, any information you provide through that provider’s application or portal will be governed by that provider’s own privacy policy, disclosures, and terms. We may receive limited information related to your financing inquiry or status as needed to support your service request.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

respond to inquiries,
provide requested services,
maintain business and legal records,
resolve disputes,
enforce agreements, and
comply with legal, tax, insurance, warranty, or regulatory requirements.

Retention periods may vary depending on the type of information and the nature of the customer relationship.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and delete it where appropriate.

12. Your Privacy Choices

Depending on where you live and subject to applicable law, you may have the right to:

request access to the personal information we maintain about you,
request correction of inaccurate personal information,
request deletion of personal information we hold about you,
opt out of certain marketing communications,
limit certain uses of sensitive personal information where required by law,
request information about how your data has been collected, used, or disclosed.

To make a request, contact us using the information in this policy. We may need to verify your identity before completing certain requests.

13. California Privacy Notice

Because Max Air HVACoperates in California, California privacy law may apply to some or all of our handling of personal information. The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to covered for-profit businesses that do business in California and meet certain thresholds.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, phone number, IP address, and address
Customer records information, such as contact details and service request details
Internet or other electronic network activity information
Geolocation data inferred from IP or service address
Audio information if calls are recorded with notice where required
Professional or commercial information related to property, service history, or project details
Inferences drawn from interactions with our website or services

Business or Commercial Purposes

We may collect and use personal information for the purposes described in this Privacy Policy, including customer support, scheduling, marketing, analytics, service fulfillment, fraud prevention, and legal compliance.

Sale / Sharing

We do not sell personal information for money.
We do not knowingly sell or share personal information of minors under 16.

Some website tracking or advertising tools may be considered “sharing” under California law if used for cross-context behavioral advertising. If Max Air HVAC uses such tools, you should also add a “Do Not Sell or Share My Personal Information” link or consent mechanism where legally required.

California Rights

Subject to applicable law and verification, California residents may request:

access to the categories and specific pieces of personal information collected,
correction of inaccurate personal information,
deletion of personal information,
information about disclosure to third parties,
opt-out rights relating to sale or sharing, if applicable,
limitation of certain sensitive personal information uses, if applicable.

California residents may submit requests by contacting us at:

Email: info@maxairsocal.com
Phone: (760) 437-6162

We will not discriminate against you for exercising applicable privacy rights.

14. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is not yet a universally accepted standard for responding to these signals across all websites and technologies, we do not currently respond to them unless required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the website after changes are posted means you accept the updated policy, to the extent permitted by law.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Max Air HVAC
1145 Industrial Ave, Suite A
Escondido, CA 92029
Email: info@maxairsocal.com
Phone: (760) 437-6162

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